18-04-2022 18:13 - edited 18-04-2022 18:14. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. Here you’ll find all the help you need for Virgin Media related problems and issues. 1. Child safe is switched on but has stopped blocking adult sites (it used to). co. Security matters. . Networking and WiFi. Chatter and natter. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. . 100 nslookup protonvpn. Child safe is not working. Changing Virgin Media Web Safe Settings on a Mobil. Try again to see if problem persists. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Buffer's suggestion to install the W10 app is all well and good, and I'd give it a try if I could find an installer for it, but I haven't been able to. Options. SpeedTo disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Why are so many people having the same problem for so long? It's just shoddy. Select Parental Controls in Virgin Media Web Safe. Parental Controls and select the setting to “off” to disable parental controls. Changing network settings to use any Public DNS should re-gain full access for the. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Thanks for joining our help forums and for your first posts here, glad to have you on board! A warm welcome to the VM community. 1/help for specific device where Web Safe is not working. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Account - Cable. in Security matters 12-10-2023No there is not; technically not possible. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. I've tried a router reboot but that has not fixed it. net. Learn more. We would like to show you a description here but the site won’t allow us. . Options. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. The process will be quite similar for other top VPNs like PIA, Cyberghost,. Changing network settings to use any Public DNS should re-gain full access for the device. Phone. Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. Home Phone. Hey @DavidCalla,. Reply. Hi there @MrsG101 . One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Options. Learn more Have I. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the their new page (shown on right). Stay safe online. com 9. Networking and WiFi. com 9. Requires activation. To turn parental controls off on Android, you need to go to the Play Store. It is showing as switched on, but nothing is being blocked. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Any help appreciated. in Switched On Families 18-10-2023; Child Safe not working in Security matters 10-10-2023; Child safe issues, Virgin Media customer service is appalling in Security matters 01-10-2023Child Safe into working in Security matters 4 hours ago; Child Safe not working in Security matters a week ago; Child safe not working in Security matters a week ago; Child Safe Not Working in Security matters 2 weeks ago; Web safe not working when enabled in Security matters 2 weeks agoThat’s true Sue. When I attempt to change my websafe settings, the following message comes up. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline number suddenly stopping working today less then 24. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Suicide and self-harm These categories will remain. The results of queries to the Virgin Media DNS server gave the following results. If it's your Virgin Media Web Safe, you can do this directly in your My Virgin Media Account, in My Apps and then Web Safe. 1 for Families |. Settings. Stay safe online. i have looked at the forum and made amendments as suggested by turning the web safe toggles section off and they have been off for the past few days and I’m still experiencing this issue. 4. Glad to hear that you spoke with our team to look to get this resolved for you @MRSH. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. Go to Account settings, then Account details b. I have reset the hub, checked the connections and followed the help promts. I’m not using private browsing (although previously it would block it on - 5429452. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. in Switched On Families 2 weeks agoRegrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS Introducing 1. We hope to fix this by 8 September at 15:00. run the Standard test and confirm the Hostname. SpeedMethod 2: Flush DNS Cache. Options. Hi TAlmontaser, Thank you for reaching back out, we are sorry, any I T ticket raised can take up to 10 days however it is usually a lot quicker, I was able to check this our end and it does look like it is now working and we are able to change it. If the AS Name does not contain Virgin Media then:. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. Click the big on/off icon to connect. Here you’ll find all the help you need for Virgin Media related problems and issues. My Virgin Media App. on 06-04-2023 07:40. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. on 03-11-2022 16:13. Thank you for your post. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. branson@virginmedia. Options. I am sorry to hear you have been unable to make any changes to web safe. Email not working. Hi Travis, Since last Monday, the child/web safe has stopped again. QuickStart, set up and connections. Switched On Families. Select “Advanced Settings” and confirm you want to see them by clicking “Yes. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. However no idea of how long that might take. Installed Web Safe on Mac. Regards - 5395816. Hi 用心棒. Its features include firewall, parental control, ad blocker, identity theft protection and. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. no resolution and i even phoned up yesterday. The disaster is that i have called the customer services for. Options. Account - Mobile. Virgin Media; My Virgin Media; Shop; Help;. Cables all ok. My Virgin Media App. It's been on since the start. Virus Safe - Enabled. any help would be helpful. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. The reason the pages were hanging is that the re-routing address to the mandatory Web Safe options page was not going to an actual location. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. 1 or whatever else you like. What to do if Virgin Media Web Safe isn't working. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Direct from Virgins help pages. Any ideas? Virgin support is useless! - 5406218. run the Standard test and confirm the. r. never-displayed Additional options Related Device or Service. e. I am more than happy to take a look into this for you. 5. 0 Kudos Reply. Virgin. Apply the Public DNS to the computer / device / your own Router i. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Please enter your email. I've flagged this with VM before and nothing happened. After that, it’s just £3 per month (or £30 a year). Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Hey @DavidCalla,. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. SpeedIf you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. 1 site and checking AS Name value says Virgin Media and it does. 100 nslookup protonvpn. 1/help for sp. 8 and/or 1. Networking and WiFi. And as you needed to choose whether to switch Web Safe. Thanks for your response. So you can kick back and enjoy yourself, knowing somebody’s got your. Contact the site operator for further help. Hey @DavidCalla,. If it’s not a technical issue you need help with then we’re here to support you on. Networking and WiFi. on 18-10-2022 19:33. I am so sorry that you are also facing these issues regarding your parental settings, I'd be happy to take a look into this with you via a Private Message. Phone. Browse Virgin Media Virgin Media Community. I click on the run test on my system only to repeatedly receive the message "sorry we cannot test your system right now". virginmedia. i keep getting the following message : “Sorry the changes you made were not saved, please try again” see the below screenshotIf you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. I added it to the 'allowed websites' list, and it's working fine. 9. The 2nd one again was to wait but they gave me a reference number to follow up with their IT team. Entertain me; Broadband Deals. We would like to show you a description here but the site won’t allow us. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoEmail address. For Child Safe to work the device must be use Virgin Media's DNS. Please enter your email. Re: Child safe not working. Click: Settings. 1 for Families | Cloudflare. Subscribe to this message's RSS feed. What to do?Hi, I contacted VM twice. The disaster is that i have called the customer services for. We would like to show you a description here but the site won’t allow us. Hi, I am having the same issue on my directly connected PC, but works on devices connecting via wifi. Setting up Virgin Media Web Safe. There’s a network fault in your area. Thank you for your post. It isn't safe for children to browse using Virgin's services at the moment - it is worth highlighting to others as wel. Stream from Virgin Media. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. Thank you for the help. This is a known issue and our teams are working on a fix. 67. SpeedQuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. 0 Kudos. Changing Virgin Media Web Safe Settings on a Mobile VirginMedia. 1 — the Internet’s. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Login in the the Virgin Media online account and try the to enable websafe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. How do I install Internet Security? How do I uninstall Internet Security? What are viruses and firewalls? Virgin Media Internet Security How to use Virgin Media Internet Security?. I am not on any VPN. Networking and WiFi. 168. Register or sign. thank you for steering me in the right direction with the forum. If you’ve got a quick question, you can use our Virtual Assistant service. We would like to show you a description here but the site won’t allow us. Ok, this is getting annoying now. SpeedI recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now. This was working for me until about August. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. New to Virgin Media Store Rent now. I have an issue with my additional Virgin web email account. Toggle the button next to Child Safe option to turn it Off. What do the colours mean? Yellow. 168. on 26-08-2022 16:41. Account - Mobile. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. A VPN could also be used to bypass the Child Safe adult content filters. You can also use the dispute resolution service if virgin haven’t responded to the complaint after 8 weeks. on 08-02-2023 16:22. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. Now it is broken broken. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. 0. " I cannot fix this. Stay safe online. Try both Mac and Windows. Abdelmonem. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 9. 3. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. 1/help for specific device where Web Safe is not working. Stay safe online. By default Web Safe blocks access to VPN sites. 8. Not good enough. When I got the Manage Websafe Settings I get the virgin - 5135652 - 21. Changing DNS on your device is the best option VM have other DNS 194. Thank you! Yes, I realise it’s F-Secure (I had uninstalled it and then couldn’t remember). Account - Cable. Click: My Apps. TV on the go. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to. . So I’ve gone in. 1 Kudo. Since the work being done on the email service (16/06/23) my wife's email has been not updating and is last message is the one on the16th June. So you can kick back and enjoy yourself, knowing somebody’s got your. e. Set Virus Safe to On ( on is normally ok for VPNs. Manage Your Account. Child Safe not working in Security matters Thursday; Child safe not working in Security matters Thursday; Child Safe Not Working in Security matters a week ago; Web safe not working when enabled in Security matters a week ago; Child Safe show is off but it's on and can't change it. For customers using VPN or Handset encryption services, the above protections will not work. Have not changed anything at our end. icon on the upper-left edge of your screen. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon”From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. We would like to show you a description here but the site won’t allow us. However, adult sites are not blocked. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Does the email not work in either web mail or client mail? 0 Kudos Reply. ct Mark as Helpful Answer. com, @blueyonder. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). Please help, I’ve got young, curious kids spending more time than usual on their screens over half term!Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. I have effectively worked around this in a similar way. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. When I try to access the account through my Virgin Media website it tells - 5287803. ” This is. on 27-07-2022 14:17. Virgin Phone Switchover. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoHi there @Ceri1 👋 Welcome to our forum and thanks for your post 😊 Sorry to see you've been having issues saving your Child safe settings. I’ve seen previous posts suggesting going to the 1. This includes restricting children from accessing inappropriate or adult content. ) Below are workarounds for when Child Safe & Virus does not or cannot be turned off. 1. For fraudulent e-mails, forward to phishing@virginmedia. I did try to access a restricted site over the WIFI and. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Seems it was a common problem, hence why the website ended up with an apology last night. 0 Kudos. Check service status. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. Instead, parental controls can be installed and protected with a passcode to ensure the content accessed is appropriate. You could also try a tracert via VM to see if it hangs. SpeedWe would like to show you a description here but the site won’t allow us. 1. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. A little later I tried to log in to my Virginmedia account using my new email address, but it didn't like the password that I had entered. 2. com and we’ll look into them. 1. 8. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. Entertain me; Broadband Deals. Security matters. I have followed the thread and the AS Name I get is below AS Name AVAST Software s. Manage Your Account. Stay safe online. We would like to show you a description here but the site won’t allow us. Regards. Try a different DNS to confirm access which should bypass VM web safe. everything is up to date. Staying safe online with Virgin Media Web Safe. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereCheck out our guide - How to pay my Virgin Media bill. For £12. 9. Anyway, I recently moved house (August) and kept the same package. 123 and 194. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. not the VM Hub. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. I keep getting the message seen in the attached picture. I tried to connect with configure router to use Virgin Media DNS at 194. Web Safe turned off but still blocking websites. Have turned setting off and. Sorry that your web safe is not working on a particular site. Recently it stopped working (4 weeks ago). After that, it’s just £3 per month (or £30 a year). Home Phone. Joining in. VodafoneChild safe issues, Virgin Media customer service is appalling in Security matters yesterday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters Wednesday; Parental controls - can't block specific website in Switched On. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Account settings. I checked the DNS entries for NordVPN. Web safe Child does not work Virgin Router. Mobile Your Account. Security matters. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Post a question. Virgin media asked me via Twitter to post here to see if someone can sort this out. None of which worked. SpeedQuickStart, set up and connections. There’s a network fault in your area. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Using the device on which Web Safe appears not be working from go to 1. org. websafe page unable to load. Child safe is so simple to bypass I'm not sure it is worth worrying about. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. I tried to check the AS name as advised on the forum , here is what I found. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanksChild safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoIf the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.